

The Lego Principle: Why Standardized Work Matters
Did you ever watch a child opening a Lego box? Did you notice the first thing that the child did? It took the instruction booklet and started from page one. It knew it needed guidance to turn that jumble of colored bricks into the complex plane or boat displayed on the box cover. If only every adult had such wisdom. Unfortunately, most of us want to be original even when it is inappropriate. We do not feel like reading some stupid set of standard instructions provided to each