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Consultant - Senior Manager (Ann Arbor, MI)

Projected Start Date: March 1, 2016


This position is for a Senior Manager with interest/experience in Process Improvement. The Senior Manager will work with diverse clients ranging from small and medium size enterprises to large Fortune 100 enterprises to deliver process improvement initiatives. Engagements are usually longer in duration and allows the manager to oversee the implementation of process improvement recommendations. The individual in this role will lead a process improvement team tasked with developing, analyzing and optimizing clients’ processes. The primary responsibilities of this role include coordinating process development activities within a client's organization; working with stakeholders to understand and map their business processes and define areas of improvement. You will be asked to provide value on process design and improvement initiatives, assisting our clients to identify business needs and focused solutions, and realize those solutions by implementing effective business processes.

Job Responsibilities:


In general, the Senior Manager will perform the following job responsibilities in addition to other responsibilities as required for each project:


  • Manages a team of consultants, structuring the work plan, tracking progress, and reporting to the partners on the team’s progress.

  • Manages and implements process improvement initiatives within assigned projects.

  • Serve as the primary resource to project teams in support of all process improvement initiatives.

  • Work with the project team and interface with the client to do process mapping, process data sheets, and analyze process to identify process improvement requirements.

  • Oversee the implementation of the process improvement recommendations with the client and interface with other consultants to coordinate all facets of process improvement initiatives.

  • Document Key Performance Indicators (KPIs) for the current as-is process, and track KPIs during and after implementation of process improvement recommendation.

  • Mentor and coach team members on the fundamentals of business process modeling, lean management, six sigma, business process engineering and similar areas of knowledge.

  • Develop new knowledge in process improvement to support our client initiatives.

General Consultant Qualifications:


Qualified candidates for Senior Manager positions will have the following qualifications:


  • Strong management skills and leadership abilities.

  • Demonstrated success in analysis driven problem solving.

  • Ability to establish effective working relationships with client personnel.

  • Ability to develop business opportunities.

  • Ability to work in team environment, hand-in-hand with client, and deliver solid results in a demanding work environment.

  • Well-versed in presentation, word processing, and spreadsheet applications.

  • Excellent verbal, written and presentation skills.

  • Ability to work effectively in a high-pressure, time-sensitive environment.

  • Ability to effectively collaborate with cross functional teams and influence without authority or title.

  • Ability to maintain confidential and sensitive materials and information.

Subject Matter Expert Qualifications:


In addition to the general qualifications required for a Senior Manager position, it is desirable, although not essential, that the Senior Manager have one or more of the following Subject Matter Area Qualifications:


  • Engagement management and team organization skills.

  • Ability to mentor, develop, and evaluate team members’ performance on projects.

  • Experience in change management techniques. 

  • Needs to possess a solid understanding of tools and techniques required to effectively develop or improve business processes.

  • Demonstrated experience and strong track record in continuous improvement initiatives.

  • Lean Management, Six Sigma or process design and re-engineering experience strongly desired.

  • Demonstrated knowledge and experience using process improvement tools and techniques to drive organizational change.

  • Knowledge of utility, or construction or healthcare industry preferred.

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